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III. Information Technology
a. Supervise the coordination with computer specialists and/or
contractors to adapt, modify, correct, and improve existing databases,
software, and systems.
b. Investigate and analyze new/inventive uses for the management of
information and emerging technologies.
c. Supervise the maintenance of the mobile data terminal network.
d. Ensure that end-users are provided with technical training and
guidance for the incorporation of technological resources consistent
with their role and responsibility within the department.
e. Ensure compliance with CALEA and RIPAC standards.
f. Supervise the maintenance of the agency’s computer network and
operating software.
g. Maintain accountability of department technology, including
hardware, software, and networking devices.
h. Any other duties and responsibilities as designated by the Chief of
Police or Adjutant Officer.
IV. Criminal Justice Information Systems (CJIS)
a. Identify who is using the CJIS System Agency (CSA) approved
hardware, software, and firmware and ensure no unauthorized
individuals or processes have access to do the same.
b. Identify and Document how the equipment is connected to the state
system.
c. Ensure that personnel security screening procedures are being
followed as stated in the CJIS Security Policy.
d. Ensure the approved and appropriate security measures are in place
and working as expected.
e. Support policy compliance and ensure the CSA Information Security
Officer (ISO) is promptly informed of security incidents.

Service Statistics:

Since 2016, the IT Unit uses a FreshService IT Ticketing System to manage any
and all IT related issues reported by end-users. In the absence of a TRO in the
unit, all IT tickets are and have been handled by the IT Manager. The Unit has
seen a decrease for 2019 in ticket volume of 40% from 2018 and a 34% decrease
from 2017. The trend points to a decrease in ticket volumes as the Getac MDTs
are no longer on the frontline of patrol vehicles and have been completely
replaced by PatrolPC. The transition to the copy machine-based document
centers has significantly reduced tickets related to individual printers.

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