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SWITCHBOARD OPERATOR

The switchboard operator
remains a full-time position. It
is currently staffed Monday
through Friday between the
hours of 8:30am to 4:30pm.
The switchboard operator’s
responsibilities include the
efficient and proper operation
of the switchboard, proper
routing of calls, mail, and
packages, greeting visitors to
headquarters, and accepting
games of chance applications. The switchboard operator also assists Records
personnel in the retrieval of reports and the IMC name merge project.
The switchboard operator processed a total of 22,199 calls to the police
department in CY2019. Of those calls 15,877 were routine while 6,322 were
transferred to the Communications Center for additional attention.

Office of Professional Standards

The purpose of the Office of Professional Standards is to first and foremost
protect the integrity of the Cranston Police Department. The integrity of the
Cranston Police Department is reflected and represented by the personal
discipline of each employee. To a certain degree, the public image of the

Department is developed and strengthened by the Professional Standards
Office response to allegations of misconduct committed by employees and its
response to complaints concerning dissatisfaction with the services, policies,

procedures, or practices of the department.

The thorough investigations of any allegations ensure that the integrity of the
department is maintained at the highest level. The complaints, received by the

Office, are investigated to determine whether they are substantiated or
unsubstantiated by evidence and the reported conclusions of fact are
communicated to the Colonel.

www.cranstonpoliceri.gov