Page 77 - 2021 A Year in Review

2021 SUMMARY OF ACTIVITY FOR THE POLICE DETAILS ADMINISTRATIONS
CLERK
Total Hours Billed 39,133

Total Salary Billed $1,760,135.85
Total Administrative Fees Billed $134,592.06
Total Equipment Fees Billed $445,080.00
Total Billed $2,433,564.28

SWITCHBOARD OPERATOR

The switchboard operator
remains a full-time position,

and it is currently staffed
Monday through Friday

between the hours of 8:30 am
to 4:30 pm. The switchboard
operator’s responsibilities

include the efficient and
proper operation of the

switchboard, proper routing of calls, mail, and packages, greeting visitors to
headquarters, and accepting games of chance applications. The switchboard operator
also assists Records personnel in retrieving reports and the IMC name merge project.

The switchboard operator processed 11,081 calls to the police department in CY2021.
Of those calls, 7,562 were routine, while 3,519 were transferred to the

Communications Center for additional attention.

Throughout 2021, the Training Division continually adjusted its course offerings,
schedules, and delivery methods due to the COVID pandemic. Despite the adversity,

the Training Division ensured that our officers were well-trained, certified, or re-
certified in various topics and coordinated and implemented the recent recruitment

and hiring process.

77
Cranston Police Department Year in Review 2021